Although studying is considered a legitimate scientific nowadays, it is still a very young one. In the early 1970s, a psychologist named J. Guilford was one of the first academic researchers who dared to conduct a study of creativity. One of Guilford’s most famous studies was the nine-dot puzzle. He challenged research subjects to connect all nine dots using just four straight lines without lifting their pencils from the page. Today many people are familiar with this puzzle and its solution. In the 1970s, however, very few were even aware of its existence, even though it had been around for almost a century.

If you have tried solving this puzzle, you can confirm that your first attempts usually involve sketching lines inside the imaginary square. The correct solution, however, requires you to draw lines that extend beyond the area defined by the dots.

Jun 19, 2016 - 46 sec - Uploaded by Mostfa Hilem3d layer. DOI 10.2200/S00386ED1V01Y201109DCS035. A Publication in the Morgan & Claypool Publishers series. SYNTHESIS LECTURES ON DIGITAL CIRCUITS AND SYSTEMS. Components toolbar and it contains links to some of the different components available to draw our circuits. Table 2.1 gives a.

At the first stages, all the participants in Guilford’s original study censored their own thinking by limiting the possible solutions to those within the imaginary square (even those who eventually solved the puzzle). Even though they weren’t instructed to restrain themselves from considering such a solution, they were unable to “see” the white space beyond the square’s boundaries.

Only 20 percent managed to break out of the illusory confinement and continue their lines in the white space surrounding the dots. The symmetry, the beautiful simplicity of the solution, and the fact that 80 percent of the participants were effectively blinded by the boundaries of the square led Guilford and the readers of his books to leap to the sweeping conclusion that creativity requires you to go outside the box. The idea went viral (via 1970s-era media and word of mouth, of course). Overnight, it seemed that creativity gurus everywhere were teaching managers how to think outside the box. Consultants in the 1970s and 1980s even used this puzzle when making sales pitches to prospective clients.

Because the solution is, in hindsight, deceptively simple, clients tended to admit they should have thought of it themselves. Because they hadn’t, they were obviously not as creative or smart as they had previously thought, and needed to call in creative experts.

Or so their consultants would have them believe. The nine-dot puzzle and the phrase “thinking outside the box” became metaphors for creativity and spread like wildfire in, management, psychology, the creative arts, engineering, and personal improvement circles. There seemed to be no end to the insights that could be offered under the banner of thinking outside the box. Speakers, trainers, training program developers, organizational consultants, and university professors all had much to say about the vast benefits of outside-the-box thinking. It was an appealing and apparently convincing message. Indeed, the concept enjoyed such strong popularity and intuitive appeal that no one bothered to check the facts. No one, that is, before two different research —Clarke Burnham with Kenneth Davis, and Joseph Alba with Robert Weisberg—ran another experiment using the same puzzle but a different research procedure.

Both teams followed the same protocol of dividing participants into two groups. The first group was given the same instructions as the participants in Guilford’s experiment.

The second group was told that the solution required the lines to be drawn outside the imaginary box bordering the dot array. In other words, the “trick” was revealed in advance. Would you like to guess the percentage of the participants in the second group who solved the puzzle correctly? Most people assume that 60 percent to 90 percent of the group given the clue would solve the puzzle easily.

In fact, only a meager 25 percent did. What’s more, in statistical terms, this 5 percent improvement over the subjects of Guilford’s original study is insignificant. In other words, the difference could easily be due to what statisticians call sampling error. Let’s look a little more closely at these surprising results. Solving this problem requires people to literally think outside the box.

Yet participants’ performance was not improved even when they were given specific instructions to do so. That is, direct and explicit instructions to think outside the box did not help. That this advice is useless when actually trying to solve a problem involving a real box should effectively have killed off the much widely disseminated—and therefore, much more dangerous—metaphor that out-of-the-box thinking spurs creativity. After all, with one simple yet brilliant experiment, researchers had proven that the conceptual link between thinking outside the box and creativity was a myth. Of course, in real life you won’t find boxes. But you will find numerous situations where a creative breakthrough is staring you in the face. They are much more common than you probably think.

*From Copyright 2014 Drew Boyd. There are many theories of creativity. What the latest experiment proves is not that creativity lacks any association to thinking outside-the-box, but that such is not conditioned by acquired knowledge, i.e., environmental concerns. For example, there have been some theories such as those of Schopenhauer (see his remarks about Genius) and Freud (see his remarks about Sublimation) that propose creativity is something more like a capacity provided by nature rather than one acquired or learned from the environment. Rather than disproving the myth, in other words, the experiment might instead offer evidence that creativity is an ability that one is born with, or born lacking, hence why information from the environment didn't impact the results at all.

It's an interesting experiment, but the author's conclusion cannot possibly follow from the results of it. I conduct soft skills training and outbound training for Corporates and individuals. To enhance creativity we motivate the participants to approach the problems from variety of vantage points. Even repeatedly checking the boundary conditions we are able to come up with variety of ways of solving the problem. This is akin to checking the walls of the box.

Looking inside the box for additional information, additional resources also helps. Looking at the box from bird's eye view triggers some different creative solutions. Let us not get tied down to the mechanics but free ourselves to find the solution. I will give an example. You are playing football with family and friends at a distant ground and someone gets bruised badly.

No first aid kit is available. Your priority is to get the person to a hospital ( at a distance of 2 hours ). The wound is bleeding and needs to be kept clean and bacteria free till the person reaches the hospital. What will you do? Think of a solution.

It is quite close to you. With all due respect, Professor Boyd, your argument is not at all compelling. It seems that you are taking the 'thinking outside the box' (TOTB) metaphor much more literally than it is intended (or, at least, as I and may others infer). Let me point out a few false and/or negligent statements that you make: 1. To refer to TOTB as 'dangerous' is naive, at best. I, personally, have seen the positive, tranformative effects of not only the 9-dots exercise, but also the occasional use of the term to remind individuals after-the-fact about the value of thinking differently. The experiment you refer to doesn't even come close to proving what you suggest that it does.

To use the term 'proving' in an argument like this is laughable. In real life, you absolutely WILL find boxes.that is, if you understand what the term 'box' refers to.

Here, the term is not literal; rather, it refers to a mindset, a perspective, a belief, or an assumption. It is precisely how the human mind works. We all think in boxes all the time. The 'sin,' if you will, is not in thinking inside of a box.but the neglect to readily switch from one box to another, nimbly (see Alan Iny's new book, 'Thinking in New Boxes'). A different -- and very healthy, positive, and productive -- way to think about TOTB is to understand that it merely represents an insight that can remind an individual to consciously become aware of limiting assumptions.

And, upon such awareness, to open ones mind and imagination to actively explore new possibilities beyond the obvious or initial answer. If you don't regard this as valid contribution to creativity, then I suggest you consider spending a bit more time outside of that 'box' that you've presented here. I couldn't have said it any better. TOTB is a beautiful skill to have. We are born into multiple boxes that are created upon social agreements (e.g. Illustrated by the hermeneutic circle) but the ones who dare to think outside of what is considered as social or scientific correct (all the boxes together) are the minds whom are absolute free and open towards new moralities, paradigms, innovations and creativity in general.

Saying that TOTB is a negative thing is a very conservative statement and someone who has such a belief is scared of change, scared of diversity and scared of anything that is abstract and out of order. I'm all about TOTB and the best way to TOTB is to fully understand the box in the first place and why some people are scared of TOTB hence also lacking the ability to do so.

Fold the paper so all the dots ovelap. Use four lines to connect four dots. Hold the folded paper up to the light.all dots connected; Thinking outside The Box. For that matter, you could fold the paper until all the dots overlapped and you would not need to waste any pencil lead; Thinking outside The Box. Use a very wide pencil lead or charcoal block for that matter, connect all the dots in one fell swoop; Thinking outside The Box. Forego a pencil altogether and use a bucket of paint to create a huge blot over all the dots; Thinking outside The Box. Question the dots and why they need to be connected in the first place; Thinking outside The Box.

Erase the dots; they are a distraction to Thinking outside The Box. Create your own dots and lines in any fashion you desire; Thinking outside The Box. People that say, it's a misguided idea,, do not know how to think outside the box, I can look /listen/ at anything an tell you how to fix it.

I play chess with my pc, an beat it all the time, and the reasoning is I do not think logically, like the pc does. It has a set of rules that it was programed with an you were in college, I do not play by the rules, I can play without the queen.Also when you go the a school that teaches how to think about something, that is all you know how to do.I have had engineers come to my deck, hand me a set of blueprints, because that was the way they were taught. They are never taught to look at it, in there mind to see it working. What I do is show them how wrong they are, an ask them what tool in the world can cut a square hole inside the middle of two long tubes.

They can not think outside the box, that they were taught to do. If was going to tell you about an airplane the TR-3B, it travels a little bit under light speed, an it uses nuclear fusion, which turns into plasma an powers the craft, that was built outside the box. An if you do not believe me type it into your search engine, you can also look it up at the library of congress under new patients.

You my brother, do not have the inkling of understanding to think outside the box. That's why you are a psychologist an nothing more.

Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site. Or read our to learn how to use this site.

Hi all, First time post for me, hope it could have been good news. But like most people I am posting because I am in desperate need of help. Starting 2 days ago, my work laptop has been acting weird. It all started when my laptop shut down on its own one evening because of lack of power (I know this because of the event log which displays a message saying so).

On the next reboot, I got a windows error popup message indicating 'Generic Host Process.' And also some recurring popups indicating the Spooler service failed / crashed.

It is only when I noticed that Google searches were being redirected sometimes to Looksmart and other random search sites that I knew I was in trouble and probably victim of a malware. Thing to note that may be of interest, I usually put my comp to sleep, and never shutdown. I probably had not shutdown for a few weeks / months and therefore I believe that the forced shutdown caused a sleeping malware to wake up cuz I had not downloaded or installed anything in those 3 days when the problem occured. Problem Symptoms: - The first symptom I saw was an error popup on Windows startup indicating 'Generic Host Process.' - The next thing I noticed was error popups happening at a regular interval indicating that my Print Spooler service was crashing and I could not access my printer. - The next thing I noticed was that when clicking on Google search results, they sometimes redirected to other sites; most of the time to Looksmart. Sometimes the links stalled on a Google link and other times I get the HTTP error page.

What I have tried: - First thing I did was take a look at my Windows Event Logs. - Noticed a windows event log stating that I was running out of power and my computer shutdown. - Noticed a windows event log on following bootup from FTDISK stating that 'the system could not successfully load the crash dump driver'. - I was running Avira Antivir on my computer at the time the problem started to occur. I have since uninstalled it and installed Avast instead since I use that one at home and thought it woul have better success at helping me get rid of the problem.

- I installed and ran the Malwarebytes tool. (By the way, had to rename the.exe since it would not run with default name.) The tool found registry entries in TCP/IP consistent with Trojan-DNSCHANGER; seems it found rogue DNS entries. I clicked the 'REMOVE' button to have those fixed. (I will post the Malwarebytes logs in a few minutes). - Noticed on next reboot that the problems were still there.

- I ran the AVAST boot-time scan; it found Trojan-Gen in three files; all files that I had not used in over a year. I deleted / moved to chest on all of them. - Noticed on next reboot that the problems were still there. - As suggested on the NET, I disabled the 'Dump File' mechanism of WinXP in order to stop the FTDISK error from occuring. So this is where I am at now; I am currently following the instructions set by BleepingComputer concerning preparation for support.

I will be posting the logs soon. Hope someone will be able to help me. Looks like GMER is stuck on the following entry: SOFTWARE Microsoft Windows NT CurrentVersion Image File Execution Options cqw32.exe Last line I can see in the log window is: Device FileSystem Fastfat Fat B6DA2D20 My comp is slowed to a halt, and I was in SAFE MODE on top of it.

Will try to reboot windows and see if I can get that log. Don Allen Chop Cup Routine Pdf Viewer there. After a reboot in SAFE MODE, I get a popup window on the login screen stating: 'The instruction at 0x001a61bb referenced memory at 0x00000000. The memory could not be written' I will edit this post as I progress. Easier to keep track of what's happening. Edited by Ertas, 11 September 2010 - 11:08 PM.

Hello and Welcome to the forums! My name is Gringo and I'll be glad to help you with your computer problems. Somethings to remember while we are working together. • Do not run any other tool untill instructed to do so!

• please Do not Attach logs or put in code boxes. • Tell me about any problems that have occurred during the fix. • Tell me of any other symptoms you may be having as these can help also. • Do not run anything while running a fix. • Do not run any other tool untill instructed to do so! In the upper right hand corner of the topic you will see a button called Options.

If you click on this in the drop-down menu you can choose Track this topic. By doing this and then choosing Immediate E-Mail notification and then clicking on Proceed you will be advised when we respond to your topic and facilitate the cleaning of your machine. Note** If you are having problems posting the complete log into this thread upload them here and post the links in this thread Please print out or make a copy in notpad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them. I would like to get a better look at your system, please do the following so I can get some more detailed logs.

DeFogger: Please download to your desktop. Double click DeFogger to run the tool. • The application window will appear • Click the Disable button to disable your CD Emulation drivers • Click Yes to continue • A 'Finished!' Message will appear • Click OK • DeFogger may ask you to reboot the machine, if it does - click OK Do not re-enable these drivers until otherwise instructed.

If you receive an error message while running DeFogger, please post the log defogger_disable which will appear on your desktop. Download DDS: Please download DDS by sUBs from one of the links below and save it to your desktop: Download DDS and save it to your desktop Please disable any anti-malware program that will block scripts from running before running DDS. • Double-Click on dds.scr and a command window will appear. This is normal. • Shortly after two logs will appear: • DDS.txt • Attach.txt • A window will open instructing you save & post the logs • Save the logs to a convenient place such as your desktop • Copy the contents of both logs & post in your next reply Scan With RKUnHooker • Please Download Save it to your desktop. • Now double-click on RKUnhookerLE.exe to run it.

• Click the Report tab, then click Scan. • Check (Tick) Drivers, Stealth. Uncheck the rest. Then Click OK.

• Wait till the scanner has finished and then click File, Save Report. • Save the report somewhere where you can find it.

Copy the entire contents of the report and paste it in a reply here. Note** you may get this warning it is ok, just ignore 'Rootkit Unhooker has detected a parasite inside itself! It is recommended to remove parasite, okay?' Information and logs: In your next post I need the following 1.logs from DDS 2.RKUnHooker 3.let me know of any problems you may have had Gringo. Backdoor.Tidserv is a Trojan horse that uses an advanced rootkit to hide itself. It also displays advertisements, redirects user search results, and opens a back door on the compromised computer. This 'could' allow hackers to remotely control your computer, steal critical system information and download and execute files.

I would counsel you to disconnect this PC from the Internet If you do any banking or other financial transactions on the PC or if it should contain any other sensitive information, please get to a known clean computer and change all passwords where applicable, and it would be wise to contact those same financial institutions to apprise them of your situation. Please read these for more information: We can clean this machine but I cannot guarantee that it will be 100% secure afterwards. 'If you would like to continue, then follow the steps below, otherwise please let me know' I Would like you to do the following. Please print out or make a copy in notpad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them. Run Combofix: Please visit this webpage for download links, and instructions for running the tool: Please ensure you read this guide carefully and install the Recovery Console first.

The Windows Recovery Console will allow you to boot up into a special recovery (repair) mode. This allows us to more easily help you should your computer have a problem after an attempted removal of malware.

It is a simple procedure that will only take a few moments of your time. Once installed, you should see a blue screen prompt that says: The Recovery Console was successfully installed. Please continue as follows: • Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix. • Click Yes to allow ComboFix to continue scanning for malware. When the tool is finished, it will produce a report for you. Please include the report in your next post: C: ComboFix.txt 'information and logs' In your next post I need the following • Log from Combofix • let me know of any problems you may have had • How is the computer doing now? Hello could it have been active before I started to see the symptoms recently a few days ago?

No, the main job of this virus is to cause redirects Ok lets try this, I want you to run combofix in safe mode but it is very important that when combofix reboots the computer for you to direct it back into safe mode so it can finish the scan. Boot into Safe Mode Reboot your computer in Safe Mode. • If the computer is running, shut down Windows, and then turn off the power. • Wait 30 seconds, and then turn the computer on. • Start tapping the F8 key. The Windows Advanced Options Menu appears.

Bodybuilding Anatomie Nick Evans Pdf Merge. If you begin tapping the F8 key too soon, some computers display a 'keyboard error' message. To resolve this, restart the computer and try again. • Ensure that the Safe Mode option is selected. • Press Enter. The computer then begins to start in Safe mode. • Login on your usual account.

After combofix has finished its scan please post the report back here. These logs are looking alot better. But we still have some work to do. Please print out these instructions, or copy them to a Notepad file. It will make it easier for you to follow the instructions and complete all of the necessary steps.

Uninstall some programs 1. Click on start 2.

Then go to settings 3. After that you need control panel 4. Look for the icon add/remove programs click on the following programs Adobe Reader 7.0.9 J2SE Runtime Environment 5.0 Update 6 Java™ 6 Update 2 Java™ 6 Update 3 Java™ 6 Update 5 and click on remove Update Adobe Reader Recently there have been vunerabilities detected in older versions of Adobe Reader. It is strongly suggested that you update to the current version. You can download it from After installing the latest Adobe Reader, uninstall all previous versions. If you already have Adobe Photoshop® Album Starter Edition installed or do not wish to have it installed UNcheck the box which says Also Download Adobe Photoshop® Album Starter Edition. If you don't like Adobe Reader (33.5 MB), you can download Foxit PDF Reader(3.5MB) from.

It's a much smaller file to download and uses a lot less resources than Adobe Reader. Note: When installing FoxitReader, be carefull not to install anything to do with AskBar. Install Java: Please go here to • click on the Free Java Download Button • click on Agree and start Free download • click on Run • click on run again • click on install • when install is complete click on close Clear your Java Cache • click on Start->Control Panel (Classic View)->Java (looks like a coffee cup) • On the General tab, under Temporary Internet Files, click the Settings button. • Next, click on the Delete Files button • There are two options in the window to clear the cache - Leave BOTH Checked Applications and Applets Trace and Log Files • Click OK on Delete Temporary Files Window Note: This deletes ALL the Downloaded Applications and Applets from the CACHE. • Click OK to leave the Temporary Files Window • Click OK to leave the Java Control Panel. TFC(Temp File Cleaner): • Please download to your desktop, • Save any unsaved work.

TFC will close all open application windows. • Double-click TFC.exe to run the program. • If prompted, click ' Yes' to reboot. Note: Save your work. TFC will automatically close any open programs, let it run uninterrupted. It shouldn't take longer take a couple of minutes, and may only take a few seconds. Only if needed will you be prompted to reboot.: Malwarebytes' Anti-Malware: I would like you to rerun MBAM • Double-click mbam icon • go to the update tab at the top • click on check for updates • If an update is found, it will download and install the latest version.

• Once the program has loaded, select Perform quick scan, then click Scan. • When the scan is complete, click OK, then Show Results to view the results. • Be sure that everything is Checked (ticked) except items in the C: System Volume Information folder and click on Remove Selected. • When completed, a log will open in Notepad. Please copy and paste the log into your next reply • If you accidently close it, the log file is saved here and will be named like this: • C: Documents and Settings Username Application Data Malwarebytes Malwarebytes' Anti-Malware Logs mbam-log-date (time).txt Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts. Click OK to either and let MBAM proceed with the disinfection process.

If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.

Download HijackThis • Go to download HijackThis Installer • Save HijackThis Installer to your desktop. • Double-click on the HijackThis Installer icon on your desktop. (Vista and Win 7 right click and run as admin) • By default it will install to C: Program Files Trend Micro HijackThis. • Click on Install.

• It will create a HijackThis icon on the desktop. • Once installed it will launch Hijackthis. • Click on the Do a system scan and save a logfile button. It will scan and the log should open in notepad.

• Click on Edit >Select All then click on Edit >Copy to copy the entire contents of the log. • Come back here to this thread and Paste the log in your next reply. • DO NOT use the AnalyseThis button its findings are dangerous if misinterpreted. • DO NOT have Hijackthis fix anything yet. Most of what it finds will be harmless or even required. 'information and logs' In your next post I need the following • Log From MBAM • report from Hijackthis • let me know of any problems you may have had • How is the computer doing now? Greetings These logs are looking very good, we are almost done!!!

Just one more scan to go.:Remove unneeded startup entries: This part of the fix is purely optional These are programs that start up when you turn on your computer but don't need to be, any of these programs you can click on their icons (or start from the control panel) and start the program when you need it. By stopping these programs you will boot up faster and your computer will work faster. • Run HijackThis • Click on the Scan button • Put a check beside all of the items listed below (if present): O4 - HKLM. Run: [dscactivate] c: dell dsca.exe 3 O4 - HKLM. Run: [ECenter] C: Dell E-Center EULALauncher.exe O4 - HKLM. Run: [QuickTime Task] 'C: Program Files QuickTime qttask.exe' -atboottime O4 - HKLM.

Run: [NvCplDaemon] RUNDLL32.EXE C: WINDOWS system32 NvCpl.dll,NvStartup O4 - HKLM. Run: [NvMediaCenter] RunDLL32.exe NvMCTray.dll,NvTaskbarInit O4 - HKLM.

Run: [NVHotkey] rundll32.exe nvHotkey.dll,Start O4 - HKLM. Run: [Dell QuickSet] C: Program Files Dell QuickSet Quickset.exe O4 - HKLM. Run: [SigmatelSysTrayApp]%ProgramFiles% SigmaTel C-Major Audio WDM stsystra.exe O4 - HKLM. Run: [LVCOMSX] C: WINDOWS system32 LVCOMSX.EXE O4 - HKLM. Run: [LogitechVideoRepair] C: Program Files Logitech Video ISStart.exe O4 - HKLM.

Run: [LogitechVideoTray] C: Program Files Logitech Video LogiTray.exe O4 - HKLM. Run: [Adobe Reader Speed Launcher] 'C: Program Files Adobe Reader 9.0 Reader Reader_sl.exe' O4 - HKLM. Run: [Adobe ARM] 'C: Program Files Common Files Adobe ARM 1.0 AdobeARM.exe' O4 - HKLM. Run: [SunJavaUpdateSched] 'C: Program Files Common Files Java Java Update jusched.exe' O4 - HKCU. Run: [swg] 'C: Program Files Google GoogleToolbarNotifier GoogleToolbarNotifier.exe' O4 - HKCU.

Run: [msnmsgr] 'C: PROGRA~1 WI1F86~1 MESSEN~1 msnmsgr.exe' /background O4 - HKCU. Run: [updateMgr] 'C: Program Files Adobe Acrobat 7.0 Reader AdobeUpdateManager.exe' AcRdB7_0_9 -reboot 1 O4 - HKCU.

Run: [LogitechSoftwareUpdate] 'C: Program Files Logitech Video ManifestEngine.exe' boot O4 - Startup: OneNote 2007 Screen Clipper and Launcher.lnk = C: Program Files Microsoft Office Office12 ONENOTEM.EXE O4 - Global Startup: Adobe Gamma Loader.exe.lnk = C: Program Files Common Files Adobe Calibration Adobe Gamma Loader.exe O4 - Global Startup: Windows Search.lnk = C: Program Files Windows Desktop Search WindowsSearch.exe • Close all open windows and browsers/email, etc. • Click on the 'Fix Checked' button • When completed, close the application. NOTE**You can research each of those lines and see if you want to keep them or not just copy the name between the brakets and paste into the search space O4 - HKLM. Run: [ IntelliPoint] Eset Online Scanner **Note** You will need to use Internet explorer for this scan Go to run an online scannner from ESET.

• Turn off the real time scanner of any existing antivirus program while performing the online scan • click on the ESET Online Scanner button • Tick the box next to YES, I accept the Terms of Use. • Click Start • When asked, allow the activex control to install • Click Start • Make sure that the option Remove found threats is unticked and the Scan Archives option is ticked.

• Click on Advanced Settings, ensure the options Scan for potentially unwanted applications, Scan for potentially unsafe applications, and Enable Anti-Stealth Technology are ticked. • Click Scan • Wait for the scan to finish • Use notepad to open the logfile located at C: Program Files Eset Eset Online Scanner log.txt Copy and paste that log as a reply to this topic 'information and logs' In your next post I need the following • Report from ESET • let me know of any problems you may have had • How is the computer doing now?